Welcome to US Rods And Reels Store’s FAQ section! We’ve compiled answers to the most common questions about our premium fishing gear, delivery process, and customer service. Whether you’re a tournament angler or weekend fisherman, find everything you need below.
About Our Products
What types of fishing equipment do you specialize in?
We specialize in premium freshwater fishing gear including:
- Freshwater rods (spinning, casting, and combo options)
- High-performance reels and reel accessories
- Specialized lures (crankbaits, spinners, spoons)
- Ice fishing equipment
- Rod accessories and maintenance products
How do you protect fishing rods during shipping?
Every rod ships in our professional-grade PVC tubes with reinforced ends – the same protection used by tournament pros during travel.
We treat your gear with the same care we’d want for our own, ensuring it arrives in perfect fishing condition.Do you test combo kits before shipping?
Yes! All rod & reel combos are professionally assembled and tested by our Washington-based team before secure packaging. We verify smooth operation and proper pairing so you can cast with confidence right out of the box.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards:
- Visa
- MasterCard
- JCB
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. You can shop with complete confidence.
Shipping & Delivery
How long does shipping take?
We offer two shipping options tailored for anglers:
- Standard Shipping ($12.95): 10-15 days after dispatch via DHL/FedEx (recommended for urgent needs)
- Free Shipping (orders over $50): 15-25 days after dispatch via EMS (great for planning ahead)
Do you ship internationally?
Yes! We ship worldwide to most countries (excluding some Asian and remote regions). Our free shipping offer applies to all international orders over $50.
How is ice fishing equipment packaged differently?
Ice fishing gear receives special insulated packaging to protect sensitive electronics from temperature extremes during transit. We use additional padding and thermal barriers for these specialized items.
Returns & Warranty
What’s your return policy?
We offer a 15-day return policy from the date of delivery if your gear doesn’t meet expectations.
Items must be in original, unused condition with all packaging. Please contact our support team at [email protected] to initiate a return.What if my gear arrives damaged?
While our professional packaging minimizes this risk, if damage occurs please contact us immediately with photos of the damaged item and packaging. We’ll arrange a replacement or refund and work with the carrier to improve our processes.
Do you offer product warranties?
Most manufacturers’ warranties apply to our products. Specific warranty information is included with each product’s documentation. We’re happy to assist with warranty claims – just contact our support team.
Customer Support
How can I contact customer service?
Our fishing-obsessed support team is available at [email protected]. We typically respond within 24 hours (except weekends).
Physical address:
US Rods And Reels Store
4700 10th Street Northeast
Washington, US 20017
Physical address:
US Rods And Reels Store
4700 10th Street Northeast
Washington, US 20017
Can I change or cancel my order after placement?
We process orders quickly to get you fishing sooner! Contact us immediately at [email protected] if you need to modify an order – we’ll do our best to accommodate your request if the order hasn’t entered the shipping process.
Pro Tip: Join thousands of satisfied anglers who trust US Rods And Reels Store for their fishing adventures. Remember – orders over $50 qualify for free shipping worldwide!
Didn’t find your answer? Email our friendly team at [email protected] – we’re happy to help!